General

What is the Central Register of Solvency?

The Central Register of Solvency is a digital platform for insolvency files.  
Courts (judges, examining magistrates, delegated judges, and registrars), curators, debtors and creditors can create, store, sign and exchange the most important documents of an insolvency file online.

The Central Register of Solvency, RegSol, is managed by the Communal Bar Association of Belgium, namely the Orde van Vlaamse Balies (OVB) and l’Ordre des Barreaux Francophones et Germanophone (OBFG).

Use of the Register presupposes acceptance of the terms of usage.You can find the terms of usage by clicking on ‘terms of usage’ at the bottom right of the homepage or here.

The Register is an authentic source of data. The Register:

  • Digitises the paper insolvency files that have been submitted to the corporate courts.
  • Digitises the declarations of bankruptcy, the requests for judicial reorganisation proceedings, and the debt claims submissions. Allows amicable settlements concluded outside the judicial reorganisation proceedings to be uploaded.
  • Facilitates communication between all actors in the insolvency file.
  • Provides access to the insolvency file, as provided for by law, to all possible parties involved in the insolvency proceedings.

 

RegSol consists of two separate sections:

  1. The private section (www.private.regsol.be), in which the files are managed and in which judges, examining magistrates, delegated judges, registrars, and curators perform their duties.

     
  2. The public section (www.regsol.be), in which:
  • debtors or their attorneys can submit their declarations of bankruptcy or requests for judicial reorganisation proceedings;
  • creditors can submit and follow up on their debt claims;
  • all parties concerned may request access to an insolvency file;
  • amicable settlements outside the judicial reorganisation proceedings can be uploaded.

    >See the FAQ for the public section

 

By deploying user groups and steering committees, the DPA-RegSol administrators have a perfect feel for the needs of all these users and the functionalities of the Register are regularly improved and expanded.

Bankruptcy Law of 1 December 2016 and Book XX Insolvency of Enterprises (Law of 11 August 2017)

Pursuant to the Law of 1 December 2016, the existing Belgian insolvency legislation was amended and since then, the settlement of the bankruptcy file has taken place electronically via DPA-RegSol.

Pursuant to the Law of 11 August 2017, with the introduction of Book XX in the Economic Law Code (WER), the Register was further expanded as from 1 May 2018 and the following functions were included:

  • the digital submitting of the bankruptcy declaration and the complete legal settlement of the bankruptcy;
  • the digital submitting of the amicable settlement concluded between a number of parties, outside the court and any proceedings;
  • the digital request for judicial reorganisation proceedings (amicable settlement, collective agreement, or transfer) and the complete procedural settlement.

 
The relevant legal texts can be found here:
•    Bankruptcy law 
•    Book XX 

Notifications

Notifications are automatic notifications sent by DPA-RegSol when a certain action has been completed in the program. The law provides that you must be informed of certain actions: the notifications are the result of this obligation and remain attached to the file, so that you (and possibly all other users within your group) can always consult them.

Notifications are visible to all members of your group. You can find them on your RegSol dashboard or in the detailed file view.

Language
The notifications will be made in the language you have selected in the lower left-hand corner of your browser.  You will receive the notification emails in the language you have specified.
 
To change the preferred language of the mails, proceed as follows:

  • Log on to www.regsol.be.
  • Click your mail address in the upper right-hand corner and then click ‘User administration’.
  • Click the ‘Edit’ button in the ‘Personal data’ section. 
  • Change the language in which you wish to receive mails below

     

Messages

Messages are messages that were posted by another actor active in a file in RegSol. Its content can be freely determined by the originator of the message. 

Messages are only visible to the person who is designated as the contact in a group. 
If you are the contact person for the group, you can consult the messages addressed to you at any time on your RegSol dashboard or in the ‘Messages’ tab of the file. 

If you are not the default contact person for the account group, you (like the other members of your account group) can always send messages yourself, and consult your sent messages under the ‘Messages’ tab on the dashboard or in the file.
Messages can never contain attachments.

If you, as a contact person, choose to receive an email to report a new message, this email will arrive in your inbox. 

Language
The messages sent from the court are drafted in the language of the judicial procedure. 
Therefore, you cannot determine the language of the messages sent by a legal actor (the trustee, the delegated judge, the registrar, etc.).

 

Emails

If you are the contact person of the account group, you can decide whether you want to receive an email to inform you of the receipt of a ‘message’ or a ‘notification’.

To do this, click the triangle in the upper right-hand corner, next to your email address, to find the ‘user management’ button; under the ‘personal data’ button, you can choose whether or not you want to receive an email if a message or notification appears for you within regsol.be. A green check mark means that you wish to receive an email. If you do not wish to do so, click ‘Edit’ and uncheck what you no longer wish to receive by email.

If you are not a contact person, you can choose whether or not to receive emails notifying you of a new ‘notification’. You will not receive any mails to report a new ‘message’; these mails will only go to the account group’s contact person.

Language
The emails can be written in the language of your choice. To make this selection, proceed as follows:

  • Log on to www.regsol.be.
  • Click your mail address in the upper right-hand corner and then click ‘User administration’.
  • Click the ‘Edit’ button in the ‘Personal data’ section.
  • Change the language in which you wish to receive mails below

 

Finding a file in RegSol.be, submitting a debt claim, or submitting a declaration of bankruptcy is free of charge. The follow-up of the files in which you are involved, either as a creditor or as a third-party stakeholder, is also free of charge.

You must pay for the request for judicial reorganisation proceedings. The legislator has determined that you have to pay a fee to the DPA-RegSol administrator. This fee has been laid down in a Royal Decree and is currently at €298. Once you have completed the application form and uploaded all the necessary documents, you will be redirected to a payment page. Your application can only be processed after you have made the payment.

You should bear in mind that you will also have to pay a court fee afterwards, which amounts to €20.00.  When you confirm your submission, you will see the account number of the clerk of the court’s office to which it must be deposited.

From the moment you wish to deposit an amicable settlement outside any insolvency proceedings in DPA-RegSol, a remuneration, also called a fee, of €298 for the first two years and every year thereafter, is also due to cover the administrative costs

A fee may also be requested for submitting a debt claim: the fee initially amounted to €6 as from 01/04/2017. As from 6 December 2018, this fee was reduced to 0.

The fee is not subject to VAT. You will only receive a receipt for payment, not an invoice.
 

For Lawyers

To link your new lawyer’s card to your profile on regsol.be, you must first log in using your email address and password.  
 
Once logged in, click on your email address in the upper right corner and go to ‘User management’.
 
 Voor advocaten 01
 
 On the page with your user data, press the ‘Change’ button in the ‘Personal information’ box.
 
 Voor advocaten 02
 
Then insert your new lawyer’s card into your card reader and press ‘read lawyer’s card number’. 

 Voor advocaten 03

You will be redirected to the ZETES environment where you can enter the PIN of your new card (4 digits).
 
The number that appears in the box now corresponds to the number on the back of your lawyer’s card.
 
After logging out, you will be able to log in securely with your new lawyer’s card.


 

Access to or inspection of files

Anyone can request access to an open file. You can search for the file in question by clicking on ‘request access to an open file’ on the homepage. Your access application will be reviewed by:

  • the curator – for bankruptcies occurring before 1 May 2018
  • the examining magistrate – for bankruptcies occurring after 1 May 2018
  • the delegated judge – for judicial reorganisation proceedings when the request for access is made by a party other than a creditor
  • The debtor (or his counsel) - for the judicial reorganisation procedures, when the request for access is made by a creditor
     

 You will receive an email and a notification as soon as your access has been granted. If access is refused, you will also be informed of the reason in the notification and email.
If you have access to a file and the file is closed, this access remains in the RegSol archive.
If you do not yet have access to a file that has been closed in the meantime, the question will be submitted to the clerk’s office of the Corporate Court concerned, which can then grant you access by inviting you to take a look at a closed file in the archive.

Through DPA-RegSol, you can look up all outstanding bankruptcies and judicial reorganisation proceedings, ask for access to them, or submit a debt claim for them.

If you, as debtor, creditor, third party, or attorney of one of these, had access to a file that has been archived in the meantime, you will continue to have access to the file even after the file has been archived.

If you do not yet have access to a file that has been closed in the meantime, the question will be submitted to the clerk’s office of the Corporate Court concerned, which can then grant you access by inviting you to take a look at a closed file in the archive.

Depending on the role you have in a file, you will or will not be able to give people access to one of your files. If, for example, you are a debtor, you will be able to give access to one or more of your attorneys.

  • First find the file you want to give access to. To do so, click on the ‘MY FILES’ tab.
  • Click on the file you want to give access to in the list.
  • Click on the ‘DEBTOR/ATTORNEY’ tab.
  • Click on the ‘Add debtor/attorney’ option.
  •  A pop-up will appear. Fill in all required fields and then click on ‘add’.

For each file in respect of which you have submitted a debt claim, you have access to

  • the general information of the dossier under the ‘general information’ tab;
  • debt claims submitted by other creditors under the ‘debt claims’ tab;
  • the items (declarations, documents, judgements, official reports, etc.) that belong to the file and for which you have the right of access – under the ‘timeline’ tab.
       
    • the decree of bankruptcy, the decree that determines the time of cessation of payments;
    • the orders of the examining magistrate;
    • the official report of the crime scene;
    • the official report of the inventory;
    • the declarations of claim;
    • the official report of review of deb collection;
    • the reports and distribution lists drawn up by the trustees;
    • the list of the settlements and the homologations;
    • the simplified account.
       

Your rights of inspection are governed by the Bankruptcy Law of 8 August 1997 and Book XX Insolvency of Enterprises and its implementing decrees.*

Specifically, this means that you

  • always see the documents you added yourself in your files
  • in case of bankruptcy files, the documents handled by the court can be consulted only after they have been dealt with by the various stakeholders (receiver, examining magistrate, registrar) and have been validated by the court registry
  • in case of a JRP file, see all documents as soon as they have been uploaded, provided they are documents that you are allowed to consult according to the rights of inspection (see above)
     

*The viewing rights, as well as the writing rights, are governed by Royal Decree dated 23 March 2017, amended by Royal Decree dated April 26, 2018 (Belgian Official Gazette 30.04.2018 - Ed.2).  

Do you wish to file a time-barred debt claim declaration in a file to which you do not yet have access? 

To file a time-barred debt claim declaration in a JRP to which you do not yet have access, you first need to find the file in question. To do this, you must first click the ‘FIND FILES’ tab in the header.
 
There are various fields that allow you to find a file:

  • Name of the enterprise
  • Company number
  • Zip code/place
  • Type of proceeding

 
In general, it is easier to find a file by using only the company number.
Remember that the system searches the bankruptcy files by default. To find a file in JRP, you have to change the type of ‘proceeding’ at the bottom of the menu. 
 
After you have found the file in JRP for which you wish to submit a debt claim, you must then click the ‘Upload debt claim’ option. 
 
You wish to submit a time-barred debt claim declaration in a file to which you already have access?

Go to the "My files" tab to find the file in question. Click the "Upload debt claim" option.  


Note: 
Unlike in the case of bankruptcies where you automatically gain access to the file as a creditor as soon as you file a debt claim, you must submit a separate request to a JRP for access to the file, which is separate from the possibility of filing a time-barred debt claim declaration.
 

You will no longer be able to view a file via the public section if you did not have access to that file before it was closed.

If you do wish to access a closed file, please contact the clerk at the Corporate Court in question by e-mail. Contact details for the (insolvency) clerk’s offices can be found on the Courts and Tribunals website https://www.rechtbanken-tribunaux.be/nl or https://www.rechtbanken-tribunaux.be/fr. The clerk can grant access by inviting you to view the file. 

To assess your request, the clerk will need the following information from you:

  • surname
  • first name
  • national registry number 
  • address 
  • e-mail address 
  • company name (if applicable)
  • any differing trading names (if applicable)
  • company legal form (if applicable)
  • company number (if applicable)
  • company address (if applicable)
     

As such, please make sure you include this information in your e-mail to the clerk’s office. 
Once the clerk has invited you to view a file, you will receive an e-mail to let you know. Once you have registered for and/or logged in to regsol.be, you can find the closed file under the “My files” tab.

If you did have access to a file before it was closed, this file will remain accessible to you even after it has been closed. You can view the file in question in “My files”.

Please note: to be able to view a closed file, ‘Include closed files in search’ must be ticked.

Working in RegSol

Go through the requested steps and save if you do not have all the information at hand. You will find your provisional file later under ‘my files’ in the form of a ‘draft’.  You can open the draft and continue working until you wish to save it again or until you can submit the file.

It is only after you have filled in all the mandatory fields of all steps that you can effectively submit your bankruptcy declaration.
 

 aangifte van faillissement

 

The creditor

 

You are a Belgian legal entity

You are obliged to submit your debt claim digitally. When filling in the necessary data, choose the option ‘Belgian legal entity’. You can then immediately enter your company number. Once that number has been entered, the platform will immediately automatically supplement the further data with the data from the Crossroads Bank for Enterprises. If certain fields are not correct, you can always correct them.
 

You are a Belgian natural person

You may submit your debt claim digitally via this platform or submit it in writing to the curator.

  1. Submitting your debt claim digitally
    When filling in the necessary data, choose the option ‘Belgian natural person’ and fill in the rest of your data.
  2. Submitting your written debt claim to the curator
    Contact the curator, who will provide you with the necessary documents for submitting your debt claim. You can find the curator’s email address in the ‘general information’ section of the file using the ‘Search for files’ or ‘Request access to an open file’ buttons.
     

You are a Belgian government institution

You are obliged to submit your debt claim digitally.
 

You are a foreign legal or natural person

  1. Are you represented by a special agent (attorney, accountant, etc.)?
    This person will be able to submit debt claims online via this platform.
  2. Are you not being represented by a special agent?
    Contact the curator, who will provide you with the necessary documents for submitting your debt claim.  You can find the curator’s email address in the ‘general information’ section of the file using the ‘Search for files’ or ‘Request access to an open file’ buttons.
     

You are a foreign government institution

Contact the curator, who will provide you with the necessary documents for submitting your debt claim. You can find the curator’s email address in the ‘general information’ section of the file using the ‘Search for files’ or ‘Request access to an open file’ buttons.
 

You are a creditor’s authorised agent

As a attorney, accountant, fiduciary, or other authorised agent, you can submit debt claims on behalf of the creditor.
Proceed as follows:

  • You click the ‘submit debt claim as authorised agent’ button.
  • You fill in the details of the creditor first.
  • You also fill in all the information regarding the debt claim.

     

Submitting the debt claim

In order to submit your debt claim digitally, you will need:

  • all data relating to the debt claim (name and address details, amount, and supporting documents such as invoices or contracts);
  • your personal data as a creditor (contained in your account);
  • the account number for the payment of any dividends.

 

Important: for security reasons, the site will automatically close 30 minutes after you have logged in. You can always ‘temporarily save’ the entered data so that you can retrieve it the next time you log in.
 

Your digital debt claim is only final and valid after you have first validated the data by checking the entries at the bottom of the overview (in terms of correctness and completeness).

You will receive a message on the screen informing you that your debt claim has been submitted, and you will receive an email to confirm this.

 

Via the ‘My debt claims’ button, you can either ‘search’ for a list of all the debt claims you have submitted or search for the debt claim in question by entering the name of the file in question.

In this list, you can then click on the submitted debt claims to make any changes (e.g. change the amount submitted, change an account number, etc.). Once your debt claim has been qualified as ‘accepted’ or ‘contested’ by the curator, you can no longer make any changes to the amount of the debt claim.

The ‘My files’ button lets you check which files you have gained access to as a creditor or concerned party. 

If you wish to know what qualification the curator has given to the debt claims of the other creditors, go to the ‘timeline’ tab on the homepage of the file and consult the claims verification statement.

You can edit your debt claim submission via DPA-RegSol as long as your debt claim has the status ‘submitted’.

To do this, you need to click on the ‘MY DEBT CLAIMS’ tab in the header. Then find the file for which you wish to edit the debt claim.

To edit a debt claim, first click on the blue pen next to the debt claim to be edited.

schuldvordering aanpassen


Then click on edit debt claim:

schuldvordering wijzigen

Edit the debt claim and then click on the ‘Submit’ button.

A paper debt claim (from before 1 April 2017) must be edited on paper via the curator. The curator will then enter the changes to the debt claim in the Register.

If you have a Multiple User Account and frequently submit debt claims, you can upload these via an XML file.

You can download a draft of the XML file on the page ‘submit a debt claim’. You upload your completed XML file to DPA-RegSol by clicking on the ‘Upload via XML file’ button (on the right). The fields of the submission form will be filled in with the details of your debt claim. After the data has been filled in, indicate your agreement with the terms and conditions at the bottom (checkboxes) and press ‘submit definitively’.

If you wish to upload multiple documents under a single element while using regsol.be to submit:

  • a bankruptcy declaration
  • a JRP request
     

you can select more than one document at the same time by using the Ctrl key on your keyboard.

Please note that if you add one document after the other, the previous document you uploaded will be replaced every time.

After logging in, you will be taken to a dashboard where you will find the most important functions:

  • You can submit a new insolvency file, submit a new debt claim, or request access to an open file.
  • There, you will find a list of ‘your files’ and a direct link to the list of ‘your debt claims’.
  • You can also easily search based on a company number or a file name. If you search by name, you do not need to enter the full name. Part of the name is sufficient and often better if you are not 100% sure of the spelling.
     
  • In your list of debt claims, click on the double arrow (= transfer) in the ‘actions’ column.
  • Select ‘To a colleague’ in the menu that appears.
    Then select the correct group and user and click on ‘Transfer’.

 

You may assign your debt claim to another creditor or their agent, provided that they have an account in DPA-RegSol.

In your list of debt claims, click on the double arrow (= transfer) in the ‘actions’ column.

schuldvordering doorgeven

Select ‘To a creditor or an authorised agent’ in the menu that appears and search by company number or national registry number under ‘authorised agent’.  If you don’t get a result, fill in all the data correctly. Then click on ‘Transfer’.

 

A debt claim can be transferred per debt claim, but also in bulk.  If you want to transfer one debt claim, click on the double arrow under ‘actions’ in the list under ‘my debt claims’. 

If you want to transfer debt claims in bulk, first click all the debt claims you want to transfer in the list under ‘my debt claims’ and then select ‘transfer in bulk’ at the top right.

When you submit a new file (a bankruptcy declaration or a JRP request), certain steps require you to add documents.

If you upload an incorrect document as part of one of these steps and you wish to delete this, you can do so as follows: 

  • you can upload a new document as part of the step in question, which will then replace the incorrect document  
  • you can proceed to the next steps and then return — a bin icon you can click to delete documents from the step in question will be displayed next to all documents you have uploaded
  • you can ‘provisionally save’ the file. When you reopen the file via “My files”, the bin icon will be displayed next to every document you have uploaded.
     

Please note: once you have submitted your file, you will no longer be able to delete the documents you have uploaded. 

For each file in respect of which you have submitted a debt claim, you have access to

  • the general information of the dossier under the ‘general information’ tab;
  • the items (declarations, documents, judgements, official reports, etc.) that belong to the file and for which you have the right of access – under the ‘timeline’ tab. Your rights of inspection are governed by the Bankruptcy Law of 8 August 1997 and Book XX Insolvency of Enterprises and its implementing decrees.
       
    • the decree of bankruptcy, the decree that determines the time of cessation of payments;
    • the orders of the examining magistrate;
    • the official report of the crime scene;
    • the official report of the inventory;
    • the declarations of claim;
    • the official report of review of deb collection;
    • the reports and distribution lists drawn up by the trustees;
    • the list of the settlements and the homologations;
    • the simplified account.
       

If you are a creditor or debtor and you have a legal counsel who has access to your file or debt claim, you will see exactly the same documents as your legal counsel.

You can also add documents to a bankruptcy file yourself, although the actions you can take are limited. In judicial reorganisation proceedings, you cannot add documents yourself if your file is managed by an attorney.
Would you like to appoint another solicitor or manage your file or debt claim yourself?

In the event of judicial reorganisation proceedings:

  • Either your first solicitor can add you as debtor because you want to follow up the file yourself; then you can remove the solicitor and/or add a new solicitor.
  • Or a new solicitor can request access to the file: the delegated judge can grant the access and cancel the access of the first solicitor.
     

In case of bankruptcy:

  • Either a new solicitor requests access to the file: the examining magistrate can approve this application for access and cancel the access for the first solicitor.
  • In other words, if you wish to follow up your file or debt claims yourself, you can request access from the examining magistrate yourself.

Notifications

Notifications in RegSol are communications intended for you, as a regsol.be user linked to one or more files in RegSol. These notifications are sent automatically by RegSol when certain conditions are fulfilled. No other users are involved in sending notifications. 

Notifications are visible to all members of your group. You can find them on your RegSol dashboard or in the detailed file view

 

Messages

A message is a communication posted by another actor in a RegSol file and intended for you.  Messages in RegSol never include any attachments.

Messages are only visible to the person who is designated as the contact in a group. If you are the sole user in your group, you will automatically be designated as the contact, meaning you will be able to view any messages. You can find your messages on your RegSol dashboard or in the detailed file view.

 

E-mail

In the user management view, you can indicate which e-mails you wish to receive from RegSol. Click your name in the top right of the screen, then “User management”, then the blue “Change” button next to your personal details. This will allow you to select whether you wish to receive e-mails letting you know about notifications, messages or any changes to your user rights. 

If you have ticked the option in the user management view to receive an e-mail to let you know you have received a message, RegSol will send you an e-mail to let you know you have received a message. The e-mail will contain the outline of the message, but the exact details will be omitted for security reasons.

If you have ticked the option in the user management view to receive an e-mail containing your daily notifications, you will receive an e-mail overview once a day of all notifications and personal messages received in your file that day. This e-mail will not be sent after every notification; instead, it will only be sent once every day. 

Sending a message

All regsol.be users who have access to a file can send a message via the file. 
Messages in regsol.be can be sent to

  • The curator
  • The examining magistrate
  • The court clerk 
  • The delegated judge (for JRP)
  • The debtor or the debtor’s attorney (for GRP only)
  • The court officer (for JRP)
  • The provisional administrator (for JRP)
  • etc.
     

If you would like to save a message to send it at a later date, click “Save”. You will be able to find the saved message under the “Drafts” tab, from where you can edit and send it at any time.

 

Receiving a message

If someone has sent you a message, you will be able to see it under the “Messages” tab on your dashboard, and under the “Messages”/“Inbox” tab in the file in question.


Please note that you will only receive messages if you have been designated as the contact for the group you are part of. If you are the sole member of your regsol.be group/account, you will automatically be designated as the contact, meaning you will always receive any messages sent to you (or to your account).

If you would like to receive an e-mail letting you know you have received a message in regsol.be, click your name in the top right of the screen, then “User management”, then the blue “Change” button next to your personal details. This will allow you to tick whether you wish to receive e-mails letting you know about messages and/or notifications.
 

Definition of Book XX: Any company whereby its activity consists primarily of providing, independently and under its own responsibility, intellectual services which require prior and continuous training and are subject to a doctrine of obligations which can be enforced by law or by virtue of a disciplinary body designated by law.

If the liberal profession in question meets this definition, it is included in the list that appears in the declaration form.

This list currently includes the following professions:

  1. Attorneys
  2. Bailiffs
  3. Notaries
  4. Chemists
  5. Doctors
  6. Veterinarians
  7. Psychologists
  8. Architects
  9. Real estate agents
  10. Company auditors
  11. Bookkeepers and accountants-tax consultants
  12. Accountants and tax consultants

 
In accordance with the provisions in BOOK XX, the court will decide when a mandatary, specifically in the context of this liberal profession, must be (co-)appointed.

The liberal professions that are NOT included in this list, which appears in the declaration form, are subject to the general provisions of the Insolvency Statute.
 

On the homepage of regsol.be, you will find these lists under the blue tiles at the bottom of the page:

Lijst_curatoren

Before filing a JRP petition, you must first pay the contribution required by law for the Second line Legal Aid, amounting to €20.00. When submitting the petition, you will automatically be informed of the bank account to which payment must be made.
 
Only when the contribution has actually been received by the court will the petition be registered. 
 
For very urgent matters please contact the registrar to pay this contribution, possibly in cash, at the court registry.

The maximum size is 15 MB per file. A PDF file that is too big to upload can easily be made smaller by splitting it.  You will receive an error message if your file is too big. 


Splitting a file
To split pdf documents, we advise you to contact your IT department.  If you do not have an IT department, you can also install software yourself. We strongly discourage the use of an online web service because of the sensitivity of the information.

PDFsam Basic
The use of the information below is solely for advice purposes and under your own responsibility.  
PDFsam Basic (https://www.pdfsam.org/) is a free open source desktop application to split, merge and run pdf documents. The documentation below is based on version 3.3.2. of the application. 

After installation, you can choose from a number of tiles: 
 

Pdf sam01

 

Select your source file, the split size (e.g. 10MB), the location of the output file and click execute:

Pdf sam02

 

When completed, click "Open"

Pdf sam03

 

Your file explorer will open where the files are located

Pdf sam04

 

The document was split at 10MB size and the filename is preceded by the page number where it was split. 

You can now upload the documents without exceeding the 15MB limit.

 

Create an account

To access www.regsol.be you must first create an account.
You do this by clicking "Create an account" on the Homepage. 
Enter your details to register.  
You will receive a confirmation e-mail to activate your account.  

What is CSAM?

CSAM is the gateway to a whole host of public services. Whenever you log in to CSAM, you will be taken to a confidential and reliable environment. As CSAM ensures that everyone follows the same rules and uses generic services, the system guarantees a high and constant level of security. 

  • Logging in to RegSol using CSAM = strong authentication.
  • Logging in to RegSol without using CSAM = weak authentication.

Attorneys accessing regsol.be using their attorney card will also be using strong authentication.
 

Weak authentication: how do I log in and what can I do?

How do I log in?

  • You can log in using your e-mail address and passwordd

You will be able to do the following in RegSol if you log in using weak authentication:

 

  BANKRUPTCIES JUDICIAL REORGANISATION PROCEDURES AMICABLE SETTLEMENT OUT OF COURT
View general information in a file  x x n/a
Submit or prepare a file as a debtor or authorised agent no no Only creditor or debtor
Add an article to the timeline as a debtor or authorised agent x x n/a
Request access to a file  x x n/a
Make a voluntary arrangement n/a no n/a
Upload a request to dispute a debt claim n/a no n/a
View a file to which you have access x x x
Prepare, submit and amend a debt claim  x n/a n/a
File a debt claim to interrupt a limitation period  n/a x n/a

Key
X = possible
N/a = not applicable
No = not possible

You will be unable to perform certain actions. If you log in using weak authentication, the buttons for the actions you are unable to perform will be coloured grey instead of blue.

 

Strong authentication: how do I log in and what can I do?

How do I log in?

  • You can log in using your eID, Itsme or your attorney card once your national register number or attorney card number has been added to your account via one-off strong authentication.

IMPORTANT

To be able to log in using strong authentication, your national register number or attorney card number (if you wish to log in using your attorney card number) must have been added through your account via strong authentication. 


What is the one-off process to do so?

  • Navigate to regsol.be and log in using your e-mail address and password
  • Click on your name in the top right corner
  • Go to “User management” 
  • Click the blue “Change” button next to your personal details
  • Click “Retrieve national register number” or “Add attorney card number”
     
  1. To add your national register number via one-off strong authentication
    You will be redirected to CSAM, where you will be asked to enter your PIN code
  2. To add your attorney card number via one-off strong authentication
    You will be redirected to Zetes, where you will be asked to enter your PIN code
  • Once your national register number/attorney card number has been added, a green tick will be displayed next to your national register number/attorney card number
  • Once complete, you will need to log out and log back in using your eID, Itsme or attorney card.
     

You will be able to do the following in RegSol if you log in using strong authentication:

  BANKRUPTCIES JUDICIAL REORGANISATION PROCEDURES AMICABLE SETTLEMENT OUT OF COURT
View general information in a file  x x n/a
Submit or prepare a file as a debtor or authorised agent x x x
Add an article to the timeline as a debtor or authorised agent x x n/a
Request access to a file  x x n/a
Make a voluntary arrangement n/a x n/a
Upload a request to dispute a debt claim n/a x n/a
View a file to which you have access x x x
Prepare, submit and amend a debt claim  x n/a n/a
File a debt claim to interrupt a limitation period  n/a x n/a

As the identity of the applicant is very important for certain actions, you will only be able to perform these actions following strong authentication from 18/11/2019. 

The regsol.be actions in question are as follows:

For bankruptcies:

  • Filing (or preparing) a declaration of bankruptcy, as the debtor or as an adviser of the debtor
  • Adding an article to the timeline of an ongoing bankruptcy case, as the debtor or as an adviser of the debtor
     

For Judicial Reorganisation Procedures:

  • Filing (or preparing) a request for a Judicial Reorganisation Procedure, as the debtor or as an adviser of the debtor
  • Performing actions under the “DEBT CLAIMS” tab, as the debtor or as an adviser of the debtor
  • Adding a document/article to the TIMELINE of an ongoing case, as the debtor or as an advisor of the debtor
  • Filing a request for voluntary intervention, as a third party or as an advisor of a third party
  • Filing a request to dispute or include a debt claim, as a creditor or as an advisor of a creditor
     

For extra-judicial amicable settlements:

  • Filing a new case

Some of the actions you can perform after logging in with your eID will remain available after logging in with just your e-mail address and password. 

The following regsol.be actions can still be performed without strong authentication:

  • Searching for an ongoing case (bankruptcy or Judicial Reorganisation Procedure) and viewing the basic details of the case.
  • Requesting access to a case.
  • Viewing a case to which you already have access. 
  • For bankruptcies: preparing, filing or amending a debt claim declaration 
  • For Judicial Reorganisation Procedures:  filing a debt claim to interrupt a limitation period 

 

To increase the level of security in relation to user identities, strong authentication will be required from 18/11/2019 for certain actions when using regsol.be. 

By logging in with your attorney card you will be able to perform an action on regsol.be that requires this strong authentication.

You can log in using your attoreny card once your attorneycard number has been added to your account via one-off strong authentication.
 

What is the one-off process to do so?

  1. Navigate to regsol.be and log in using your e-mail address and password
  2. Click on your name in the top right corner
  3. Go to “User management” 
  4. Click the blue “Change” button next to your personal details
  5. Click  “Add attorney card number”

You will be redirected to Zetes, where you will be asked to enter your PIN code

  1. Once your attorney card number has been added, a green tick will be displayed next to your attorney card number
  2. Once the login process has been completed, you will be taken back to your personal profile on RegSol. Please note: the strong authentication process is not yet complete at this stage!
  3. Log out of www.regsol.be using the “Log out” function located underneath the arrow next to your e-mail address in the top right corner. You will be taken back to the RegSol login screen.
  4. Select the “Log in attoreny card” option. Connect the card reader, insert your attoreny card and follow the instructions.
  5. At this point, you will be logged in with strong authentication.

For subsequent visits to RegSol, you will only need to follow steps 9 and 10 to ensure you are logged in with strong authentication every time.
 

You will need to log in with your eID to ensure strong authentication, meaning you will need to use a card reader to read your card. In concrete terms, this is done as follows:

Step 1:
Go to www.regsol.be and log in using your current e-mail address and password.

Important: 
if you have previously logged in using your electronic identity card, you can continue to use the “Log in with eID” option on your first visit after 18/11/2019 instead of logging in with your e-mail address and password. 
However, you will NOT have completed the strong authentication process until you have followed steps 2 to 8 below. As long as no extra validation has taken place of the national register number on your profile, you will remain weakly authenticated.

Step 2:
Go to “User management” on regsol.be and locate your personal details. Click the “Change” button. 
Please note: if you have previously logged in using your electronic identity card, your national register number will already be displayed. However, you will still need to complete the following steps as a one-off to confirm your national register number is correct.

Step 3:
Click the “Retrieve national register number” button next to the “National register number” field.

Step 4:
This action will take you to the login portal of the Belgian government. 
Select one of the login options provided (eID or itsme). Next, follow the steps required to complete the login process (e.g. enter your PIN code if you have chosen to log in using eID).

Please note:
If this screen is displayed during the login process, please contact CSAM or reinstall the eID software on your computer as shown in the message on screen. The RegSol helpdesk cannot assist you with CSAM-related issues.

Csam


 
Step 5:
Once the login process has been completed, you will be taken back to your personal profile on RegSol. Verify whether your national register number has been filled in correctly. Please note: the strong authentication process is not yet complete at this stage!

Step 6:
Log out of www.regsol.be using the “Log out” function located underneath the arrow next to your e-mail address in the top right corner. You will be taken back to the RegSol login screen.

Step 7:
Select the “Log in via eID” option. You will be taken back to the Belgian government portal and can log in again using one of the methods provided (eID or itsme).

Step 8:
Once this login process has been completed (for the second time), you will be taken back to RegSol. At this point, you will be logged in with strong authentication.
For subsequent visits to RegSol, you will only need to follow steps 7 and 8 to ensure you are logged in with strong authentication every time.


Please note
Even if you have previously logged in to regsol.be using your eID, you will need to have your eID card read by a card reader after 18/11/2019. You will then be able to log in using your eID.

Strong authentication can only be performed on the basis of a Belgian national register number or BIS number. 
If you do not have these numbers and would still like to perform an action on regsol.be that requires strong authentication, it is best to contact a Belgian attorney who can perform these actions for you.

If different people or different departments of your organisation work in regsol.be, you can organise your organisation's account in groups. Users assigned to the same group can see each other's files and thus follow up on them.  

If you wish to set up such a structure, you will need an account administrator (at least 1) and appoint one group administrator for each group. The person (i.e. the e-mail address) who creates the account in regsol.be also becomes the account administrator by default. (stond oorspronkelijk wat verder in de FAQ)

More specifically, you can create the following levels:

  • One account administrator (or several)
  • One group administrator (or several)
  • Users
     

To have several people from your organisation work in the same account, proceed as follows: 

First add the persons to your account

  • Go to the "users" tab and add the details of the person to be added.  
     

Appoint the account administrator(s)

The person (i.e. the e-mail address) who creates the account in regsol.be also becomes the account administrator by default.
Only an account administrator can add or remove another account administrator.

To add or remove an account administrator:

  • Go to "User management".
  • On the right you will see an "Account administrator" box. You can add an account administrator in this box. 
  • If you press the button, all the added users in your account will appear in your account. An account administrator can be chosen there.   
  • You can remove an account administrator in the same box by clicking the trash icon. 


Add a group (or multiple groups) to your account

  • Click the "Groups" tab. 
  • Enter the required data.  
  • The "actions" button allows you to "edit" the existing group, add users to the group and assign different rights. 

Important: only an account administrator can create new groups.


Add the user to a group

Once a user is added as a user in your account, he can also be assigned to a group.
A user can be part of different groups.

Important: only an account administrator can add new users by creating and then adding them to the group, but the group administrator can add existing users to his group. 

  • Go to the "Groups" tab, choose "Actions" and add a user created in your account. 
  • You can also remove a user from the group in the same box by clicking the trash icon.


Determine which rights the group is entitled to
Click the "Groups" button and choose the "Actions" button.
In the column of your group under "rights" you can change the following rights:

  • Button 1: preparing a debt claim or filing a debt claim
  • Button 2: filing a new insolvency procedure (a declaration of bankruptcy or a petition for judicial reorganisation proceedings)
  • Button 3: here the account administrator also indicates whether it is a normal user (red) or a group admin (green)
     

You can change your personal information by clicking on your email address at the top of your account.  Then click on ‘user management’.

informatie_account_wijzigen01.png

informatie_account_wijzigen02.png

 

 informatie_account_wijzigen-03.png

 

General questions

The e-mail lets you know that specific information is ready for you in RegSol.  However, e-mail is not a sufficiently secure platform to exchange confidential information.  As such, you will be asked to click a link that will take you RegSol, where you can view the full message in a secure environment. One additional benefit is that the message will remain stored on RegSol, meaning you can view it at any time.

Contact our Helpdesk in NL: 02 307 70 30 / FR: 02 588 88 22 from Monday to Friday between 8:30 a.m. and 5 p.m. or send an email to support@regsol.be

You will also find the number to the left of your email address when you click on the question mark.
 

Someone from our support team can take over your screen so we can show you live how we can solve your question or problem.

The Helpdesk employee will explain how to work with TeamViewer.